Some questions about 4 axis machine RTCP software

1. machine information
control system : 宝元 2200

2. Question : Customer got an executable that we sent called HA_RTCP_new.exe, but he can not open it and got the below error :


3. Answer
3.1 Make sure you have a dongle like this:

3.2 If you have please plug it to computer, like this:

3.3 Then you can open it, also we need check computer setting, we  need change  Decimal sign, from to .
                                                
 Here is a video link, changing decimal settings windows 10 from comma "," to full stop "."
 https://www.youtube.com/watch?v=ilrAa3kS1yY